FAQ

We provide a range of online psychotherapy services in Toronto, including individual counseling, couples therapy, family therapy, and support for various mental health concerns such as stress, anxiety, depression, and relationship issues.

As each extended insurance plan varies, it’s essential to contact your insurance provider directly to ascertain your coverage. We suggest reaching out to your insurer before our session to verify if your services qualify for coverage and reimbursement.

We understand that unforeseen circumstances may arise, requiring the need to cancel or reschedule appointments. To ensure the smooth operation of our services, we have implemented the following cancellation policy:

– **Notice Period:** Please provide a minimum of 24 hours’ notice for any cancellations or rescheduling.

– **Cancellation Fee:** In the event of a cancellation with less than 24 hours’ notice, a 50% cancellation fee will be charged.

We appreciate your understanding and cooperation in adhering to our cancellation policy. If you have any questions or concerns, please feel free to contact us. Thank you for your cooperation.

Our online psychotherapy sessions are conducted through secure video conferencing platforms. After scheduling an appointment, you’ll receive a link to join the session from the comfort of your own space, ensuring a confidential and convenient experience.

Yes, all our therapists are licensed professionals with the appropriate credentials. They are registered psychotherapists in Ontario and adhere to the highest standards of ethical and professional conduct.

Numerous studies indicate that online psychotherapy can be just as effective as in-person sessions. The convenience of online sessions often leads to better accessibility and regular attendance.

Please give us a call at 647-893-1359 

Our fees vary based on the type of service and therapist. We can provide you with a detailed invoice that you may submit to your insurance company for reimbursement. Our individual psychotherapy sessions that last 50 minutes, priced at $120.00.

Certainly. Your comfort and connection with your therapist are crucial. If you feel the need to switch therapists, please let us know, and we’ll do our best to accommodate your preferences.

Find a quiet and private space for your session, ensure a stable internet connection, and use a device with a camera and microphone. It’s also helpful to have any relevant materials or notes handy.

Yes, we prioritize the confidentiality of your sessions. Our online platforms are secure, and our therapists adhere to strict privacy standards. Your personal information is handled with the utmost care.

Psychotherapy and counseling are similar but a bit different. Psychotherapy helps with mental health issues like depression and anxiety. Counseling is more about wellness support, giving advice for personal growth. 

While our physical office is in Toronto, we provide online psychotherapy services to clients across Canada. Distance is not a barrier to receiving the support you need.

If you have any specific questions or concerns not addressed here, feel free to reach out to us directly. We’re here to support you on your mental health journey.